Terms & conditions
Rules that apply when you book with UBT Express.
Welcome to UBT Express.
UBT does not ship commercial shipments. It only ships personal-use shipments.
You (the customer) agree to the following when booking with UBT Express:
- In case of loss of parcels containing medicines, UBT is liable up to INR 2,500 for shipments sent by DHL/FedEx, and up to INR 1,500 if sent via self networks.
- Rate lists on this website are indicative only. Fuel and carrier updates may change prices. Rates communicated to you at booking are final and non-negotiable.
- The higher of actual or volumetric weight will be used for invoicing. Learn more: volumetric weight calculator.
- If you send items prohibited by international courier rules, you must pay return charges as quoted by UBT Express, or the shipment may be seized.
- Duties may apply depending on goods and destination; these are typically paid by the consignee/receiver unless otherwise agreed.
- Third-party domestic pickups (e.g. FedEx, WeFast) may be used — do not write an international address on the outer package unless instructed. If you do, undiscounted international rates and official charges may apply.
- Delays may occur due to customs abroad; UBT is not responsible for such delays. Customs may inspect shipments fully.
- For security, UBT Express may check items before dispatch to your destination country.
- Customs, broker fees, or related costs are generally for sender/consignee; UBT does not profit from these and is not liable for third-party charges.
- Some remote areas rely on partners — extra charges may apply.
- Support is offered via WhatsApp, call, email, live chat, and social media. To reduce messages, email [email protected].
- Free packaging applies only when pickup is from Delhi.
- Parcels are connected through Delhi (domestic pickup) to your destination country.
- Repackaging may be required; costs vary by goods and weight. You agree to pay repackaging or pay return charges if you decline.
- Repackaging may increase chargeable weight and cost, payable by the sender.
- Illegal shipments may be seized and reported as per law.
- UBT may request ID and details for records and carrier requirements. Information is handled per our privacy practices.
- Pickup or customs delays can occur; stated transit times are indicative — UBT will support you to resolve issues as early as possible.
- Operational loss insurance is up to USD 100; further settlement depends on network rules and declared invoice value.
- Courier booking charges are non-refundable if you cancel.
- Payment gateways may charge a fee borne by the customer; IMPS is an alternative if you wish to avoid gateway fees.