1. How should I pack the parcel to be sent from India to Australia?
Yes, UBT Pro provides free packaging services for its customers in Delhi. For customers outside Delhi, a basic packing has to be done by the shipper. Once parcel is received in UBT warehouse, UBT can do repacking on the basis of international standards, if required.
2. What is the delivery time of the parcel to Australia?
When you book through UBT Pro, your estimated transit time will be 4 to 6 working days till the shipment delivery from Delhi and 6+ working days outside Delhi.
3. When do we need to make the payment for the courier to Australia?
Firstly, you need to make a small advance payment while booking the shipment with UBT and later once the parcel is received in our UBT Warehouse, we will share the GST invoice and link to make the payment.
4. What are the customs duties applied in Australia?
Generally, minimal or no duties are applied on personal goods or gifts sent to Australia. In-case duties are applied by customs officer, it needs to be paid by consignee in Australia.
5. What documents are required to send parcel from India to Australia?
Only two KYC of the sender are required to send courier from India to Australia.
6. Should we need to drop parcel at UBT warehouse or it will be picked from our address?
UBT offers both options to our customers. If you want to drop the parcel to our address, you will be offered a discount of INR 15/kg. We can also pick up the parcel from your address.
7. How to track my Parcel Delivery?
UBT provides tracking details once the parcel is dispatched to Australia. You can track it on the official website of the carrier.
8. Do you offer Duty Paid Services?
Duty Paid Services are available for certain countries. You can contact [email protected] and +91-9650754902 to know more.
9. Do we need to provide the invoice of the products?
No, only 2 KYC of the sender are required to send the parcel to Australia.
10. What is chargeable weight and how it’s calculated?
The higher of the actual weight and volumetric weight is the chargeable weight. If the actual weight is 15 KGs and the volumetric weight is 20 KGs, chargeable weight will be 20 KGs. You can learn more about volumetric weight here.
11. Can I send homemade food to Australia?
Yes, we can send homemade food to Australia, however contact us on [email protected] and +91-9650754902 to know more
